Terms of Service

Last updated: July 6, 2026

The service

Comeback Pilot detects customers who have lapsed from their usual purchase rhythm and sends win-back emails on your behalf, using templates you approve. You remain the sender of record for messages to your customers.

Your responsibilities

You confirm you have a genuine prior business relationship with the customers whose data you provide, that providing it to us is lawful, and that your business address in email footers is accurate. You agree not to use the service for unsolicited or unlawful messaging of any kind.

Billing

$39–$149/month depending on your plan tier (sized by customer-list capacity), after a 14-day free trial, billed by Stripe. Cancel anytime from Settings → Billing; access continues to the end of the paid period. No refunds for partial months, though we're reasonable people — reply to any email.

Fair limits

The service enforces sending guardrails (three emails per win-back, 90-day cooldown, instant unsubscribe). We may suspend accounts that attempt to circumvent them or that generate abnormal spam complaints, since that endangers deliverability for every customer.

No guarantees

We report recovered revenue using a conservative attribution method, but we can't guarantee any particular business outcome. The service is provided "as is"; our total liability is capped at the fees you paid in the prior three months.

Changes

We may update these terms; material changes will be announced by email at least 14 days in advance.